Clevano Policy

Refund Policy

We want you to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible so we can review it and help you.

7-Day Return Window

You may request a return within 7 days after receiving your item. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase may be required.

How to Start a Return

To request a return, email us at info@clevano.ae with your order number, product details, and the reason for the return. Please do not send any item back before your return request is approved.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If an item is defective, damaged, or different from what you ordered, contact us immediately with photos and order details so we can evaluate the issue and make it right.

Non-Returnable Items

Some items may not be eligible for return, including used items, opened hygiene-sensitive products, personalized or custom products, gift cards, and sale or clearance items unless required by applicable law.

Exchanges

If your item is eligible for exchange, we will guide you through the process after reviewing your request. Exchanges depend on product availability.

Refunds

Once we receive and inspect the returned item, we will let you know whether the refund is approved. Approved refunds are processed to the original payment method. Bank or card processing times may vary.